Delivery and Payment

General information about delivery:
Exact delivery time depends on your location and the shipping method you choose. We ensure the goods are packed securely to prevent damage during transportation.

Delivery options:

• Courier delivery in Almaty city and surrounding areas:

Delivery within the city is carried out through the service "Yandex Delivery" at the tariff of the service at the time of shipment and is on average from 1500 tg to 2000 tg, depending on the address of the recipient. Delivery is carried out within 2-3 hours from the moment of placing your order from 13:00 to 18:30 daily. Orders placed after 18:00 are shipped the next day.

After placing and paying for the order you will be contacted by our manager to clarify the details of delivery.

• Delivery in Kazakhstan (regions):

Delivery within the country is carried out through Post Express courier service from Mon-Fri (from 9:00 to 18:00), Sat (from 9:00 to 15:00), Sun - day off. The cost of delivery of parcel up to 5 kg is 3490 tg. Delivery time in the regions of Kazakhstan from 2 to 7 days. Sending by courier is carried out the next day after receiving the order. Courier will bring the parcel to you personally in your hands.

• Pickup from the warehouse:

You can pick up your order yourself from the warehouse at the address: Almaty, Raiymbek Ave., 206A, daily from 13:00 to 18:30 hours.

Payments. Payment by bank card online
Our website is connected to Internet acquiring and you can pay for the Service by Visa or Mastercard bank card. After confirming the selected Product or Service, a secure window will open with the payment page of Tarlan Payments processing center, where you need to enter your bank card details. For additional authentication of the cardholder the 3-D Secure protocol is used. If your Issuing Bank supports this technology, you will be redirected to its server for additional authentication. For information about the rules and methods of additional identification, please contact the Bank that issued you a bank card.
The online payment service is carried out in accordance with the rules of the International payment systems Visa and MasterCard on the principles of confidentiality and security of payment, for this purpose the most up-to-date methods of verification, encryption and data transmission through closed communication channels are used. The bank card data is entered in a secure window on the Tarlan Payments payment page.
The fields on the payment page require entering the card number, cardholder's name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.
CVV2/ CVC2 is a three-digit security code located on the back of the card.
Next, your issuing bank's page for entering the 3-D Secure code will open in the same window. In case you do not have a static 3-D Secure set up, it will be sent to your phone number via SMS. If the 3-D Secure code is not sent to you, you should contact your issuing bank.
3-D Secure is the most modern technology for securing card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.

Security guarantees
Tarlan Payments processing center protects and processes your bank card data according to PCI DSS Level 1 security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further transfer of information takes place over closed banking networks, which have the highest level of security. Tarlan Payments does not share your card details with us or other third parties. The 3-D Secure protocol is used for additional authentication of the cardholder.
If you have any questions about a payment you have made, you can contact the customer support service of the payment service by e-mail at support@tarlanpayments.kz.

Security of online payments
The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and will not be disclosed. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
We recommend you to check that your browser is secure enough for online payments on a special page.
The security of Internet payment processing is guaranteed by Tarlan Payments LLP. All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. Specialized security technologies for online card payments are used in the transfer of information, data processing is carried out on a secure high-tech server of the processing company.
Payment card payments are safe because:

• The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as these data are not stored on the authorization server and cannot be stolen.
• The buyer enters his payment details directly in the Tarlan Payments authorization system and not on the website of the online store, therefore, the payment details of the buyer's card will not be available to third parties.

Cash refunds
No cash refunds are allowed when making online payments with payment cards. The refund procedure is regulated by the rules of international payment systems:

1. The consumer has the right to refuse the goods at any time before their transfer, after the transfer of the goods, the refusal must be formalized within 14 days;
2. Return of goods of proper quality is possible in case if its trade dress, consumer properties, as well as the document confirming the fact and conditions of purchase of the specified goods are preserved;
3. The consumer has no right to refuse goods of proper quality having individually defined properties, if the said goods can be used exclusively by the person acquiring them;
4. In case of rejection of the goods by the consumer, the seller must return to him the amount of money paid by the consumer not later than ten days from the date of the consumer's request.

In order to get a refund to the bank card, it is necessary to fill in the "Application for refund", which is sent by the company to the e-mail address upon request, and send it together with a copy of the identity document to info@lepsihoney.com.
The refund will be made to the bank card within 5 working days from the date of receipt of the "Application for refund" by the Company.
In order to refund the funds for transactions made in error, it is necessary to apply with a written application and attach a copy of the identity document and checks/receipts confirming the erroneous debit. This application should be sent to info@lepsihoney.com.
The refund amount will be equal to the purchase amount. The time period for review of the Application and refund starts to be calculated from the moment of receipt of the Application by the Company and is calculated in working days excluding holidays/weekends.

Cases of refusal to make a payment:

• the bank card is not intended for making payments via the Internet, which can be found out by contacting your issuing bank;
• insufficient funds for payment on the bank card. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card;
• the bank card details have been entered incorrectly;
• the validity period of the bank card has expired. The card validity period is usually indicated on the front side of the card (it is the month and year until which the card is valid). You can find out more about the card validity period by contacting the issuing bank.

For questions about payment by bank card and other issues related to the work of the site, you can contact us at our address: info@lepsihoney.com.