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PUBLIC OFFER
Online store located on the domain name lepsihoney.com, "SBLV HERITAGE" LLP, BIN 221040035783, hereinafter referred to as "Seller", publishes the Public Offer for the sale of Goods by remote method
You accept the terms of the Privacy Policy and User Agreement each time you submit your details in any feedback form on the lepsihoney.com website
DEFINITIONS
Site Visitor - an individual who visits the lepsihoney.com website without the intention of placing an Order.
User - a natural person, a visitor to the Site, who accepts the terms of this offer and wishes to place Orders in the online store lepsihoney.com.
Customer - a User who has placed an Order in the online store lepsihoney.com.
Seller (distributor) - LLP "SBLV HERITAGE", a legal entity registered in accordance with the legislation of the Republic of Kazakhstan, located at: Legal address: 050051, Republic of Kazakhstan, Almaty, Luganskogo Street, house 1. BIN 221040035783.
Online Store - The website owned by the Seller, located on the Internet at lepsihoney.com, where the Goods offered by the Seller for purchase are presented, as well as the conditions of payment and delivery of the Goods to Customers.
Email: info@lepsihoney.com
Site - lepsihoney.com
Goods - honey, tea, and other goods presented for sale on the Site. A detailed description and characteristics of the Goods are indicated on the corresponding page of the Goods on the lepsihoney.com website.
Order - a properly executed request from the Customer for the purchase and delivery of Goods selected on the Site to the address specified by the Customer or via self-pickup.
This document, in accordance with clause 5 of Article 395, clause 1 of Article 447 of the Civil Code of the Republic of Kazakhstan, is a public offer containing all the essential conditions for concluding a contract of sale of Goods between the online store LLP "SBLV HERITAGE" and the user of the online store services / Customer and determines the conditions for the purchase of Goods through the Site of the online store lepsihoney.com.
GENERAL PROVISIONS
1.1. This public offer contains all the essential conditions for concluding a contract for the sale of Goods with the Customer.
1.2. By placing an Order for Goods in the online store, the Customer unconditionally agrees and accepts the terms of this offer. In case of disagreement with this Public Offer, the User must immediately cease using the service and leave the lepsihoney.com website.
1.3. The Seller has the right to unilaterally change the terms of this offer by notifying the Customer by posting a new edition of the offer on the Site.
1.4. The Customer has the right to use the interactive resources of the Online Store for its intended purpose, leave feedback, comment on materials, and engage in online communication if functionality allows.
1.5. The Public Offer is considered accepted by the User from the moment they place an Order on the Site or from the moment the User accepts an Order by phone with the Online Store. In the event of acceptance of the offer, the User is considered to have concluded a purchase and sale agreement with the Seller for the ordered goods and acquires the status of a Customer.
1.6. By providing the Seller with their surname, first name, middle name, delivery address, email, and phone number, the Site Visitor/User/Customer consents to the use of these means of communication, including the use and storage of personal data by the Seller, as well as by third parties engaged to fulfill obligations under this offer to Site Visitors/Users/Customers, for the purpose of fulfilling obligations under the purchase and sale agreement, as well as for sending advertising and informational materials, containing information about discounts, upcoming and ongoing promotions, and other events of the Seller, as well as other information directly related to the fulfillment of obligations under the purchase and sale agreement.
STATUS OF THE ONLINE STORE
2.1. The Online Store is owned by the Seller and is intended for organizing a remote method of selling Goods through the Internet.
2.2. The Online Store does not require the Customer to take special actions to use the resource of the Online Store for viewing products, calculating, and placing orders, such as registration or conclusion of an agreement for the use of the resource of the Online Store.
2.3. The Online Store is not responsible for the content and accuracy of the information provided by the Customer when placing an Order.
CUSTOMER STATUS
3.1. The Customer is responsible for the accuracy of the information provided when placing an order and its freedom from claims by third parties.
3.2. The Customer confirms their agreement with the terms set forth in this offer by ticking the box "I accept the terms of the offer and agree to the processing of personal data". By doing so, the Customer confirms that they have read and understood the terms of the offer.
3.3. The use of the Online Store's resource for viewing and selecting Goods, as well as for placing an Order, is free of charge for the Customer.
3.4. The Goods are purchased by the Customer solely for personal, family, household needs not related to business activities.
SUBJECT OF THE PURCHASE AND SALE AGREEMENT (OFFER)
4.1. The Seller, based on the Customer's order(s), sells the Goods to the Customer in accordance with the terms and prices established by the Seller in the offer and its annexes, provided that the Goods are available in the Seller's warehouse. Goods with a zero price are considered unavailable for sale.
4.2. The delivery of goods ordered and paid for by the Customer is carried out by the Seller (carrier).
4.3. The relations between the Customer and the Seller are governed by the legislation of the Republic of Kazakhstan, including the provisions of the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan "On Consumer Protection" (hereinafter - the "Law").
4.4. The Customer is considered to have accepted all the terms of the offer (acceptance of the offer) and its annexes in full and without exception from the moment the Seller receives a message from the Customer about the intention to purchase goods on the terms offered by the Seller.
ORDERING PROCESS FOR THE PURCHASE AND SALE AGREEMENT
5.1. The Customer can place an Order independently on the Online Store's Site or through the Online Store's manager by phone numbers listed on the Site, under the conditions of the online store's public offer.
5.2. When placing an order in the online store, the Customer must provide information about themselves:
5.4. The purchase and sale agreement is considered concluded after the Online Store confirms the Customer's Order in the manner specified in clause 7.3. of the purchase and sale agreement (offer).
5.5. The Online Store does not edit the Customer's information listed in clause 5.2. of the purchase and sale agreement (offer).
INFORMATION ABOUT THE GOODS
6.1. The Goods are presented on the Site through graphic images-samples, which are the property of the Online Store.
6.2. Each graphic image-sample is accompanied by textual information: name, size range (if necessary), price, and description of the Goods.
6.3. All informational materials presented in the Online Store are for reference purposes and may not fully convey information about the properties and characteristics of the Goods, including colors, sizes, and shapes. If the Customer has any questions regarding the properties and characteristics of the Goods, the Customer should contact the Seller by phone before placing an Order, as indicated on the Site.
6.4. At the Customer's request, the Online Store manager has the right to provide (by phone or via email) other information necessary and sufficient, from the Customer's point of view, for making a decision to purchase the Goods.
6.5. The Customer is informed that purchasing Goods at a discount due to their defects (deficiencies) deprives them of the right to exchange/return the Goods, as well as other rights provided for by Article 15 of the Law, and they will not be able to refer to deficiencies in the future.
ORDERING GOODS
7.1. The Customer has the right to place an Order for any Goods presented in the Online Store. Each Good can be ordered in any quantity, provided it is available from the Seller. Exceptions to this rule are indicated in the description of each Good in case of promotions, Goods being withdrawn from sale, etc.
7.2. The Order can be placed by the Customer by phone numbers listed on the Site or independently on the Site.
7.3. After placing an Order, the Seller confirms the Customer's Order by sending an email to the Customer with information confirming the acceptance of the Order, indicating the selected Goods, their price, and the total amount of the order, or the Online Store manager contacts the Customer by phone, or by sending the Customer an SMS notification.
7.4. If the Goods are not available in the warehouse, the Online Store manager must inform the Customer about it (by phone or via email/SMS).
7.5. If the Goods are not available from the Seller, the Customer has the right to replace them with other Goods or cancel the Order.
7.6. The delivery period for Goods to the Customer in the city of Almaty is no more than 2 working days and begins to be counted from the next day after the Customer receives confirmation of the Order acceptance. Delays in delivery are possible due to unforeseen circumstances not caused by the Seller.
GOODS PRICE
8.1. The price of the Goods in the Online Store is indicated in tenge of the Republic of Kazakhstan per unit of the Goods, including VAT.
8.2. The price of the Goods is indicated on the Site. If the price of the Goods ordered by the Customer is incorrect, the Seller informs the Customer about it as soon as possible to confirm or cancel the Order. If it is impossible to contact the Customer, the Order is considered canceled.
8.3. The Seller has the right to unilaterally change the price of the Goods. At the same time, the price of the Goods already ordered by the Customer is not subject to change.
8.4. The Seller indicates the cost of delivery of the Goods on the Site or informs the Customer when placing the Order by phone.
8.5. Settlements between the Seller and the Customer for the Goods are made by methods indicated on the Site in the section "Payment Methods."
ORDER PAYMENT
9.1. Payment for the Goods is made in the national currency of the Republic of Kazakhstan.
9.2. The Customer pays for the Goods using one of the methods specified in the Online Store in the section "Payment Methods."
9.3. Payment for the Goods is considered made at the time of crediting funds to the Seller's account or confirming payment by a payment system. The moment of payment for the Goods is the moment of conclusion of the purchase and sale agreement.
GOODS DELIVERY
10.1. The delivery of the Goods to the Customer is carried out at the address and within the terms agreed by the Customer and the Online Store manager when placing the Order, or by the Customer when placing the Order on the Site.
10.2. If the Customer provides incorrect data on the delivery address, or if the Goods are not received due to the Customer's fault (the Customer did not answer the phone, the Customer was absent at the specified delivery address, etc.), re-delivery of the Goods is carried out at the Customer's expense.
10.3. The Goods can be delivered by courier or by self-pickup from the points of issue.
10.4. The Seller's obligation to transfer the Goods to the Customer is considered fulfilled at the moment the courier delivers the Goods to the Customer or at the moment the Goods are handed over to the Customer in the points of issue.
10.5. The risk of accidental loss or accidental damage to the Goods passes to the Customer from the moment the Goods are transferred to the Customer and the Customer signs the documents confirming the delivery of the Order.
10.6. The Customer undertakes to accept the Goods in person or through a person authorized by him/her at the specified delivery address, ensuring the presence of the indicated persons at the specified delivery time and address.
GOODS RETURN AND EXCHANGE
11.1. The Customer has the right to refuse the Goods at any time before the transfer of the Goods and after the transfer of the Goods - within 14 days, not counting the day of its purchase. The return of the Goods of proper quality is possible if the specified Goods were not in use, their presentation, consumer properties, seals, and factory labels are preserved, and there is a sales receipt or cash register receipt, or other document confirming payment for the specified Goods.
11.2. The Customer does not have the right to refuse Goods of proper quality, which have individually defined properties, if the specified Goods can be used exclusively by the Customer who purchases it (including non-standard, at the Customer's request, sizes, etc.). Confirmation that the Goods have individually defined properties is the difference in sizes and other characteristics of the Goods, which are indicated in the online store.
11.3. The Customer does not have the right to refuse Goods of proper quality, which are included in the list of non-food products of proper quality not subject to return or exchange for similar ones of other sizes, shapes, dimensions, styles, colors, or configurations approved by the Government of the Republic of Kazakhstan.
11.4. The return of Goods, in cases provided for by law and this agreement, is carried out at the address indicated on the Seller's website.
11.5. When the Customer refuses the Goods, the Seller must return to him the amount of money paid by the Customer for the Goods, except for the Seller's expenses for the delivery of the returned Goods from the Customer, no later than ten days from the date the Customer presents the corresponding demand.
11.6. The exchange of Goods of proper quality is carried out if the specified Goods were not in use, their presentation, consumer properties, seals, and factory labels are preserved, and there is a sales receipt or cash register receipt, or other document confirming payment for the specified Goods. The Customer's desire to exchange the Goods of proper quality may be caused by their form, dimensions, style, color, size, or completeness. The costs for the return and delivery of the Goods are borne by the Customer.
11.7. If a defect is found in the Goods during the warranty period, the Customer, in accordance with the Law of the Republic of Kazakhstan "On Consumer Protection," has the right to demand at his choice:
11.9. The seller's obligation to return the amount paid for the Goods arises from the moment the Goods are received at the seller's warehouse, provided that the Goods comply with the conditions of paragraph 11.1.
11.10. The refund of the amount paid for the Goods is carried out by transferring the corresponding amount to the Customer's bank account.
WARRANTY AND LIABILITY
12.1. The seller is not responsible for damage caused to the customer as a result of improper use of the goods purchased in the online store.
12.2. The seller is not responsible for the customer's losses resulting from:
12.4. All disputes arising between the parties are resolved through negotiations. If the parties cannot reach an agreement, disputes are subject to resolution in the judicial authorities in accordance with the current legislation of the Republic of Kazakhstan.
12.5. The seller has the right to assign or otherwise transfer his rights and obligations arising from his relationship with the customer to third parties.
CONFIDENTIALITY AND PROTECTION OF PERSONAL INFORMATION
13.1. When registering on the Site, the Customer provides the following information: Surname, Name, Middle Name, delivery address, email address, contact phone number.
13.2. By providing his personal data, the Customer agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller, as well as transferring personal data to third parties engaged to fulfill obligations to the Customer under this Public Offer.
13.3. The seller uses the personal data of the customer:
13.5. The Seller undertakes not to disclose the information received from the Customer. It is not considered a violation for the Seller to provide information to agents and third parties acting under a contract with the Seller to fulfill obligations to the Customer.
13.6. It is not considered a violation of obligations to disclose information in accordance with the reasonable and applicable requirements of the law of the Republic of Kazakhstan.
13.7. The Seller is not responsible for the information provided by the Customer on the Site in a publicly accessible form.
13.8. During the processing of the Customer's personal data, the Seller undertakes to take all organizational and technical measures to protect them from unauthorized access, as well as from other illegal actions.
13.9. The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information. The Customer hereby consents to the collection, analysis, and use of cookies, including by third parties for the purpose of generating statistics and optimizing advertising messages.
13.10. The Seller receives information about the IP address of the Site visitor. This information is not used to identify the visitor.
13.11. The Seller is not responsible for the information provided by the Customer on the Site in a publicly accessible form.
INTELLECTUAL PROPERTY
14.1. All text information and graphic images on the Site are the property of the Seller and/or its contractors.
14.2. The use of text information and graphic images by third parties without the written consent of the Seller is not allowed.
MISCELLANEOUS
15.1. The relationship between the Customer and the Seller is governed by the laws of the Republic of Kazakhstan.
15.2. In the event of questions and complaints from the Customer, he should contact the Seller via the contact details listed on the Site. All disputes arising from the Parties will be resolved through negotiations, and if an agreement is not reached, the dispute will be submitted to the judicial authority in accordance with the current legislation of the Republic of Kazakhstan.
15.3. The recognition by the court of the invalidity of any provision of this agreement does not entail the invalidity of the remaining provisions.
15.4. The Seller reserves the right to unilaterally make changes to this Agreement with its preliminary publication on the Site.
15.5. The Seller has the right to assign or otherwise transfer his rights and obligations arising from his relationship with the Customer to third parties.
FINAL PROVISIONS
16.1. This Agreement enters into force from the moment of its acceptance by the Customer and is valid until the Parties fully fulfill their obligations.
16.2. The current version of the Agreement is available on the Site.
16.3. By agreeing to this Agreement, the Customer confirms that he has read and agrees with all the terms of this Agreement, and also undertakes to comply with them.
By continuing to use the Site and making purchases, you acknowledge that you have read and agree to the terms of this Public Offer Agreement. If you do not agree with any of the terms, you should not use the Site and should refrain from making purchases.
Site Visitor - an individual who visits the lepsihoney.com website without the intention of placing an Order.
User - a natural person, a visitor to the Site, who accepts the terms of this offer and wishes to place Orders in the online store lepsihoney.com.
Customer - a User who has placed an Order in the online store lepsihoney.com.
Seller (distributor) - LLP "SBLV HERITAGE", a legal entity registered in accordance with the legislation of the Republic of Kazakhstan, located at: Legal address: 050051, Republic of Kazakhstan, Almaty, Luganskogo Street, house 1. BIN 221040035783.
Online Store - The website owned by the Seller, located on the Internet at lepsihoney.com, where the Goods offered by the Seller for purchase are presented, as well as the conditions of payment and delivery of the Goods to Customers.
Email: info@lepsihoney.com
Site - lepsihoney.com
Goods - honey, tea, and other goods presented for sale on the Site. A detailed description and characteristics of the Goods are indicated on the corresponding page of the Goods on the lepsihoney.com website.
Order - a properly executed request from the Customer for the purchase and delivery of Goods selected on the Site to the address specified by the Customer or via self-pickup.
This document, in accordance with clause 5 of Article 395, clause 1 of Article 447 of the Civil Code of the Republic of Kazakhstan, is a public offer containing all the essential conditions for concluding a contract of sale of Goods between the online store LLP "SBLV HERITAGE" and the user of the online store services / Customer and determines the conditions for the purchase of Goods through the Site of the online store lepsihoney.com.
GENERAL PROVISIONS
1.1. This public offer contains all the essential conditions for concluding a contract for the sale of Goods with the Customer.
1.2. By placing an Order for Goods in the online store, the Customer unconditionally agrees and accepts the terms of this offer. In case of disagreement with this Public Offer, the User must immediately cease using the service and leave the lepsihoney.com website.
1.3. The Seller has the right to unilaterally change the terms of this offer by notifying the Customer by posting a new edition of the offer on the Site.
1.4. The Customer has the right to use the interactive resources of the Online Store for its intended purpose, leave feedback, comment on materials, and engage in online communication if functionality allows.
1.5. The Public Offer is considered accepted by the User from the moment they place an Order on the Site or from the moment the User accepts an Order by phone with the Online Store. In the event of acceptance of the offer, the User is considered to have concluded a purchase and sale agreement with the Seller for the ordered goods and acquires the status of a Customer.
1.6. By providing the Seller with their surname, first name, middle name, delivery address, email, and phone number, the Site Visitor/User/Customer consents to the use of these means of communication, including the use and storage of personal data by the Seller, as well as by third parties engaged to fulfill obligations under this offer to Site Visitors/Users/Customers, for the purpose of fulfilling obligations under the purchase and sale agreement, as well as for sending advertising and informational materials, containing information about discounts, upcoming and ongoing promotions, and other events of the Seller, as well as other information directly related to the fulfillment of obligations under the purchase and sale agreement.
STATUS OF THE ONLINE STORE
2.1. The Online Store is owned by the Seller and is intended for organizing a remote method of selling Goods through the Internet.
2.2. The Online Store does not require the Customer to take special actions to use the resource of the Online Store for viewing products, calculating, and placing orders, such as registration or conclusion of an agreement for the use of the resource of the Online Store.
2.3. The Online Store is not responsible for the content and accuracy of the information provided by the Customer when placing an Order.
CUSTOMER STATUS
3.1. The Customer is responsible for the accuracy of the information provided when placing an order and its freedom from claims by third parties.
3.2. The Customer confirms their agreement with the terms set forth in this offer by ticking the box "I accept the terms of the offer and agree to the processing of personal data". By doing so, the Customer confirms that they have read and understood the terms of the offer.
3.3. The use of the Online Store's resource for viewing and selecting Goods, as well as for placing an Order, is free of charge for the Customer.
3.4. The Goods are purchased by the Customer solely for personal, family, household needs not related to business activities.
SUBJECT OF THE PURCHASE AND SALE AGREEMENT (OFFER)
4.1. The Seller, based on the Customer's order(s), sells the Goods to the Customer in accordance with the terms and prices established by the Seller in the offer and its annexes, provided that the Goods are available in the Seller's warehouse. Goods with a zero price are considered unavailable for sale.
4.2. The delivery of goods ordered and paid for by the Customer is carried out by the Seller (carrier).
4.3. The relations between the Customer and the Seller are governed by the legislation of the Republic of Kazakhstan, including the provisions of the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan "On Consumer Protection" (hereinafter - the "Law").
4.4. The Customer is considered to have accepted all the terms of the offer (acceptance of the offer) and its annexes in full and without exception from the moment the Seller receives a message from the Customer about the intention to purchase goods on the terms offered by the Seller.
ORDERING PROCESS FOR THE PURCHASE AND SALE AGREEMENT
5.1. The Customer can place an Order independently on the Online Store's Site or through the Online Store's manager by phone numbers listed on the Site, under the conditions of the online store's public offer.
5.2. When placing an order in the online store, the Customer must provide information about themselves:
- Full name (for individuals) of the Customer of the Goods;
- Delivery address of the Goods (in case of selecting the "Courier" delivery method);
- Contact phone number and email of the Customer of the Goods.
5.4. The purchase and sale agreement is considered concluded after the Online Store confirms the Customer's Order in the manner specified in clause 7.3. of the purchase and sale agreement (offer).
5.5. The Online Store does not edit the Customer's information listed in clause 5.2. of the purchase and sale agreement (offer).
INFORMATION ABOUT THE GOODS
6.1. The Goods are presented on the Site through graphic images-samples, which are the property of the Online Store.
6.2. Each graphic image-sample is accompanied by textual information: name, size range (if necessary), price, and description of the Goods.
6.3. All informational materials presented in the Online Store are for reference purposes and may not fully convey information about the properties and characteristics of the Goods, including colors, sizes, and shapes. If the Customer has any questions regarding the properties and characteristics of the Goods, the Customer should contact the Seller by phone before placing an Order, as indicated on the Site.
6.4. At the Customer's request, the Online Store manager has the right to provide (by phone or via email) other information necessary and sufficient, from the Customer's point of view, for making a decision to purchase the Goods.
6.5. The Customer is informed that purchasing Goods at a discount due to their defects (deficiencies) deprives them of the right to exchange/return the Goods, as well as other rights provided for by Article 15 of the Law, and they will not be able to refer to deficiencies in the future.
ORDERING GOODS
7.1. The Customer has the right to place an Order for any Goods presented in the Online Store. Each Good can be ordered in any quantity, provided it is available from the Seller. Exceptions to this rule are indicated in the description of each Good in case of promotions, Goods being withdrawn from sale, etc.
7.2. The Order can be placed by the Customer by phone numbers listed on the Site or independently on the Site.
7.3. After placing an Order, the Seller confirms the Customer's Order by sending an email to the Customer with information confirming the acceptance of the Order, indicating the selected Goods, their price, and the total amount of the order, or the Online Store manager contacts the Customer by phone, or by sending the Customer an SMS notification.
7.4. If the Goods are not available in the warehouse, the Online Store manager must inform the Customer about it (by phone or via email/SMS).
7.5. If the Goods are not available from the Seller, the Customer has the right to replace them with other Goods or cancel the Order.
7.6. The delivery period for Goods to the Customer in the city of Almaty is no more than 2 working days and begins to be counted from the next day after the Customer receives confirmation of the Order acceptance. Delays in delivery are possible due to unforeseen circumstances not caused by the Seller.
GOODS PRICE
8.1. The price of the Goods in the Online Store is indicated in tenge of the Republic of Kazakhstan per unit of the Goods, including VAT.
8.2. The price of the Goods is indicated on the Site. If the price of the Goods ordered by the Customer is incorrect, the Seller informs the Customer about it as soon as possible to confirm or cancel the Order. If it is impossible to contact the Customer, the Order is considered canceled.
8.3. The Seller has the right to unilaterally change the price of the Goods. At the same time, the price of the Goods already ordered by the Customer is not subject to change.
8.4. The Seller indicates the cost of delivery of the Goods on the Site or informs the Customer when placing the Order by phone.
8.5. Settlements between the Seller and the Customer for the Goods are made by methods indicated on the Site in the section "Payment Methods."
ORDER PAYMENT
9.1. Payment for the Goods is made in the national currency of the Republic of Kazakhstan.
9.2. The Customer pays for the Goods using one of the methods specified in the Online Store in the section "Payment Methods."
9.3. Payment for the Goods is considered made at the time of crediting funds to the Seller's account or confirming payment by a payment system. The moment of payment for the Goods is the moment of conclusion of the purchase and sale agreement.
GOODS DELIVERY
10.1. The delivery of the Goods to the Customer is carried out at the address and within the terms agreed by the Customer and the Online Store manager when placing the Order, or by the Customer when placing the Order on the Site.
10.2. If the Customer provides incorrect data on the delivery address, or if the Goods are not received due to the Customer's fault (the Customer did not answer the phone, the Customer was absent at the specified delivery address, etc.), re-delivery of the Goods is carried out at the Customer's expense.
10.3. The Goods can be delivered by courier or by self-pickup from the points of issue.
10.4. The Seller's obligation to transfer the Goods to the Customer is considered fulfilled at the moment the courier delivers the Goods to the Customer or at the moment the Goods are handed over to the Customer in the points of issue.
10.5. The risk of accidental loss or accidental damage to the Goods passes to the Customer from the moment the Goods are transferred to the Customer and the Customer signs the documents confirming the delivery of the Order.
10.6. The Customer undertakes to accept the Goods in person or through a person authorized by him/her at the specified delivery address, ensuring the presence of the indicated persons at the specified delivery time and address.
GOODS RETURN AND EXCHANGE
11.1. The Customer has the right to refuse the Goods at any time before the transfer of the Goods and after the transfer of the Goods - within 14 days, not counting the day of its purchase. The return of the Goods of proper quality is possible if the specified Goods were not in use, their presentation, consumer properties, seals, and factory labels are preserved, and there is a sales receipt or cash register receipt, or other document confirming payment for the specified Goods.
11.2. The Customer does not have the right to refuse Goods of proper quality, which have individually defined properties, if the specified Goods can be used exclusively by the Customer who purchases it (including non-standard, at the Customer's request, sizes, etc.). Confirmation that the Goods have individually defined properties is the difference in sizes and other characteristics of the Goods, which are indicated in the online store.
11.3. The Customer does not have the right to refuse Goods of proper quality, which are included in the list of non-food products of proper quality not subject to return or exchange for similar ones of other sizes, shapes, dimensions, styles, colors, or configurations approved by the Government of the Republic of Kazakhstan.
11.4. The return of Goods, in cases provided for by law and this agreement, is carried out at the address indicated on the Seller's website.
11.5. When the Customer refuses the Goods, the Seller must return to him the amount of money paid by the Customer for the Goods, except for the Seller's expenses for the delivery of the returned Goods from the Customer, no later than ten days from the date the Customer presents the corresponding demand.
11.6. The exchange of Goods of proper quality is carried out if the specified Goods were not in use, their presentation, consumer properties, seals, and factory labels are preserved, and there is a sales receipt or cash register receipt, or other document confirming payment for the specified Goods. The Customer's desire to exchange the Goods of proper quality may be caused by their form, dimensions, style, color, size, or completeness. The costs for the return and delivery of the Goods are borne by the Customer.
11.7. If a defect is found in the Goods during the warranty period, the Customer, in accordance with the Law of the Republic of Kazakhstan "On Consumer Protection," has the right to demand at his choice:
- replacement of the Goods with Goods of the same brand (model, article) or with Goods of another brand (model, article) with a corresponding recalculation of the purchase price;
- a commensurate reduction in the purchase price;
- immediate gratuitous elimination of defects in the Goods or reimbursement of the costs for their correction by the Customer or a third party;
- a refund of the amount paid for the Goods.
11.9. The seller's obligation to return the amount paid for the Goods arises from the moment the Goods are received at the seller's warehouse, provided that the Goods comply with the conditions of paragraph 11.1.
11.10. The refund of the amount paid for the Goods is carried out by transferring the corresponding amount to the Customer's bank account.
WARRANTY AND LIABILITY
12.1. The seller is not responsible for damage caused to the customer as a result of improper use of the goods purchased in the online store.
12.2. The seller is not responsible for the customer's losses resulting from:
- incorrect filling out of the order form, including incorrect indication of personal data;
- illegal actions of third parties.
12.4. All disputes arising between the parties are resolved through negotiations. If the parties cannot reach an agreement, disputes are subject to resolution in the judicial authorities in accordance with the current legislation of the Republic of Kazakhstan.
12.5. The seller has the right to assign or otherwise transfer his rights and obligations arising from his relationship with the customer to third parties.
CONFIDENTIALITY AND PROTECTION OF PERSONAL INFORMATION
13.1. When registering on the Site, the Customer provides the following information: Surname, Name, Middle Name, delivery address, email address, contact phone number.
13.2. By providing his personal data, the Customer agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller, as well as transferring personal data to third parties engaged to fulfill obligations to the Customer under this Public Offer.
13.3. The seller uses the personal data of the customer:
- to register the customer on the site;
- to fulfill his obligations to the customer;
- to evaluate and analyze the work of the Site.
13.5. The Seller undertakes not to disclose the information received from the Customer. It is not considered a violation for the Seller to provide information to agents and third parties acting under a contract with the Seller to fulfill obligations to the Customer.
13.6. It is not considered a violation of obligations to disclose information in accordance with the reasonable and applicable requirements of the law of the Republic of Kazakhstan.
13.7. The Seller is not responsible for the information provided by the Customer on the Site in a publicly accessible form.
13.8. During the processing of the Customer's personal data, the Seller undertakes to take all organizational and technical measures to protect them from unauthorized access, as well as from other illegal actions.
13.9. The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information. The Customer hereby consents to the collection, analysis, and use of cookies, including by third parties for the purpose of generating statistics and optimizing advertising messages.
13.10. The Seller receives information about the IP address of the Site visitor. This information is not used to identify the visitor.
13.11. The Seller is not responsible for the information provided by the Customer on the Site in a publicly accessible form.
INTELLECTUAL PROPERTY
14.1. All text information and graphic images on the Site are the property of the Seller and/or its contractors.
14.2. The use of text information and graphic images by third parties without the written consent of the Seller is not allowed.
MISCELLANEOUS
15.1. The relationship between the Customer and the Seller is governed by the laws of the Republic of Kazakhstan.
15.2. In the event of questions and complaints from the Customer, he should contact the Seller via the contact details listed on the Site. All disputes arising from the Parties will be resolved through negotiations, and if an agreement is not reached, the dispute will be submitted to the judicial authority in accordance with the current legislation of the Republic of Kazakhstan.
15.3. The recognition by the court of the invalidity of any provision of this agreement does not entail the invalidity of the remaining provisions.
15.4. The Seller reserves the right to unilaterally make changes to this Agreement with its preliminary publication on the Site.
15.5. The Seller has the right to assign or otherwise transfer his rights and obligations arising from his relationship with the Customer to third parties.
FINAL PROVISIONS
16.1. This Agreement enters into force from the moment of its acceptance by the Customer and is valid until the Parties fully fulfill their obligations.
16.2. The current version of the Agreement is available on the Site.
16.3. By agreeing to this Agreement, the Customer confirms that he has read and agrees with all the terms of this Agreement, and also undertakes to comply with them.
By continuing to use the Site and making purchases, you acknowledge that you have read and agree to the terms of this Public Offer Agreement. If you do not agree with any of the terms, you should not use the Site and should refrain from making purchases.